Location: Williams Lake, British Columbia
Posted: 21 Sep 2026
Description: Field based technical support across Williams Lake and the Cariboo region
5 PERMANENT FULL TIME POSITIONS
Build a Career in Field Technology
BNC Solutions Ltd. is hiring five User Support Technicians to deliver hands-on technical support to residential and business customers in Williams Lake and surrounding Cariboo communities. You will work directly with users, troubleshoot network and device issues, install and configure equipment, and help restore reliable service at customer locations.
This is an active, customer-facing field role for technicians who enjoy solving problems outside a traditional office. It is not a call-centre or work-from-home position. Daily assignments require travel to different locations, practical troubleshooting, accurate service documentation, and safe work around network equipment.
The Opportunity at a Glance
Pay
$38.50 per hour Hours
30 to 40 hours per week
Employment
Permanent and full time Openings
5 positions
Location
Williams Lake and surrounding Cariboo region Start date
As soon as possible
What You Will Do
• Travel to residential and business customer locations to provide on-site technical support.
• Speak with users, assess reported problems, and identify the cause of computer, internet, software, hardware and connectivity issues.
• Diagnose and troubleshoot WAN, LAN, TCP/IP, wireless-network and internet-connectivity problems.
• Install, configure, test and troubleshoot modems, routers, switches, wireless devices, cables and related network equipment.
• Set up equipment and ensure the proper installation of cables, operating systems, device drivers and appropriate software.
• Support Windows, macOS, iOS and other supported operating systems and devices.
• Provide authorized network access and support business systems, networks and internet services.
• Use technical manuals, user guides and other resources to research and implement solutions.
• Explain solutions clearly and provide users with practical advice or basic training.
• Document incidents, troubleshooting steps, equipment details and completed solutions in the company service-management system.
• Monitor and report on system and network performance and escalate unresolved issues when required.
• Complete assigned service calls safely, professionally and within established timelines.
Work Schedule
The regular schedule may include morning, daytime, evening, shift and weekend work. Overtime may be required and will be paid in accordance with applicable British Columbia employment standards.
How Performance Is Recognized
The guaranteed starting wage is $38.50 per hour. Performance reviews consider technical quality, productivity, attendance, safety, service documentation, completion of assigned work and customer satisfaction. Strong performance may lead to future wage increases under company policy; the stated starting wage will not be reduced based on individual performance.
Apply to Join BNC Solutions
Send your resume and cover letter to careers@bncsolutions.ca with “User Support Technician - Williams Lake” in the subject line.
Your application should clearly describe your experience with user support, WAN and wireless-network troubleshooting, operating systems, field service, customer service and network equipment.
BNC Solutions Ltd. welcomes qualified applicants. Only candidates selected for an interview will be contacted.
BNC Solutions Ltd.
Legal name: Builden Network and Construction Solutions Ltd.
Requirements: What You Bring
• A one-year to two-year college, CEGEP or other non-university certificate or diploma in computer technology, computer systems technology, network technology or a related field, or equivalent experience.
• Two years to less than three years of relevant user-support, computer-support or network-support experience.
• Cisco Certified Network Associate certification.
• A valid driver’s licence and the ability to travel regularly throughout the service area.
• Practical knowledge of networking hardware and software, TCP/IP, wireless networks, servers, network security, device drivers and communication software.
• Strong troubleshooting, customer-service, communication, time-management and documentation skills.
Field and Safety Requirements
This position involves indoor and outdoor work, driving between customer locations, handling tools and network equipment, and working in changing weather conditions. Candidates must be physically able to stand, walk, bend, crouch, kneel, carry equipment, distinguish between colours, and safely extend, climb and work from ladders up to 32 feet when a service issue requires access to elevated network equipment.
Employment is subject to a basic security clearance, criminal record check and acceptable driving-record abstract.